I've been fixing home computers for over 35 years. I started because my nan got scammed online and no one would sit down and explain things to her. Now I do — at your kitchen table, with a cuppa, and no jargon.
After my nan got scammed out of £400 and cried about feeling stupid, I decided nobody should ever be made to feel like that. Technology is meant to help you, not bully you.
I work alone, cover Norwich and most of Norfolk, and I take time. If something needs explaining twice, we'll explain it three times. There's always a cuppa involved.
Pick up the phone — I'll be the one who answers.